客服客訴處理-8D Report:

客服客訴處理-8D Report:

TOPS (Team Oriented Problem Solving)

Discipline 1 Assemble a team 成立團隊

Discipline 2 Describe the problem描述問題

Discipline 3 Implement and verify interim actions施行並確認抑制措施

Discipline 4 Define and verify root causes 定義並確認根本原因

Discipline 5 Verify corrective actions確認矯正措施

Discipline 6 Implement permanent corrective actions 施行永久矯正措施

Discipline 7 Prevent recurrence 預防問題再度發生

Discipline 8 Congratulation慶祝任務完成